7206 Mcknight Road Pittsburgh, PA 15237 412-358-0200 ... and ... 20232 Route 19 Cranberry, PA 16066 724-779-2040 ... and ... 4960 Route 8 Allison Park, PA 15101 724-939-3275



Electronic Cigarette ("e-cig" or "e-cigarette") - is a battery-powered vaporizer which simulates tobacco smoking by producing a vapor that resembles smoke.
eLiquid – E-liquids usually contain a mixture of propylene glycol (PG), vegetable glycerin (VG), nicotine, and flavorings. eLiquids can be nicotine free.
Tank – This is where the eLiquid is stored. It attaches to the battery and houses the coil. Tanks are often referred to as a Clearomizer or Cartomizer.
Battery – Typically a rechargeable battery. Most use a USB charger. Sometimes referred to as a “mod”.
Coil – a heating coil used to vaporize the eLqiuid. May also be referred to as an Atomizer. An atomizer may contain more than 1 coil.

Frequently Asked Questions

Q- Do I have to be an Adult over 21 years of age to purchase?
A- Yes, All orders require a signature upon delivery of an Adult 21+ years old

Q- What does it cost to get started vaping?
A- Approximately $40. Starter kits start as low as $30 plus $7 for a bottle of eLiquid.

Q- How do I know when to replace my coil?
A- If you get a burnt popcorn taste, no flavor, or your liquid appears to be leaking then your coil may need to be replaced. Depending upon frequency of use and battery voltage, coils can last from 3 days to a week.

Q- What is in my Cool Vapes e-Liquid?
A- Cool Vapes brand e-Liquids are USA made with a 50/50 blend of Propylene Glycol (PG) and Vegetable Glycerin (VG). Nicotine maybe included or excluded. The exact recipe of any flavor is considered proprietary. However, if you have any allergy concerns you can contact our Customer Service team to get more information. All Cool Vapes e-Liquids are Diacetyl-Free.

Q- Can you make custom liquids for me?
A- Currently, we can blend up to 5 flavors together and can customize the nicotine level. Please enter all custom order requirements in the order comment section of your order.

Q-What nicotine strength do I need?
A- Depending upon how much you smoke the following is Cool Vapes recommendations:
½ pack per day = 1.2% (12mg)
1 pack per day = 1.8% (18mg)
2+ packs per day = 2.4% (24mg)
**These are just guidelines and should be adjusted for individual needs

Q- Which coils fit my tank/cartomizer/atomizer?
A- If you purchased your tank from us, you can visit the coil page, and find a description that will direct you to the exact coils needed for your tank.

Q- What Ohm/Resistance do I need?
A- This is based on your personal preference and the output voltage of your battery; the average non-variable eGo battery outputs 3.7 volts. A range of 1.8-3.2 ohms is suggested to prevent over-heating or under-heating your coil or e-Liquid. The lower the resistance, the hotter the coil will fire. This provides more vapor with more heat. As such, each vaper will need to find their preferred vaping voltage and resistance combination.

Q- How long do I charge my battery?
A- Most batteries will charge within 2 hours. Most chargers have an indication light that stays red while the battery is charging an turns green once the battery is charged.

Q- How do I fill my tank?
A- Each item fills differently based on the manufacturer and model. Some fill from the top, and some fill from the bottom. Some have a reservoir for liquid, and some do not.

Q- If I still have questions, where can I go to have them answered?
A- Our Customer Service team is available Monday-Saturday, 10am to 8pm to help you with any and all issues you may be having. You can contact us by calling 412-358-0200.



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