Warning: This product contains nicotine. Nicotine is an addictive chemical.

Terminology

 

Electronic Cigarette ("e-cig" or "e-cigarette") - is a battery-powered vaporizer which simulates tobacco smoking by producing a vapor that resembles smoke.
eLiquid – E-liquids usually contain a mixture of propylene glycol (PG), vegetable glycerin (VG), nicotine, and flavorings. eLiquids can be nicotine free.
Tank – This is where the eLiquid is stored. It attaches to the battery and houses the coil. 
Battery – Typically a rechargeable battery. Most use a USB charger. Sometimes referred to as a “mod”.
Coil – a heating coil used to vaporize the eLqiuid. May also be referred to as an Atomizer. An atomizer may contain more than 1 coil.


Frequently Asked Questions


Q- Do I have to be an Adult over 21 years of age to purchase?
A- Yes, All orders require a signature upon delivery of an Adult 21+ years old

Q- What does it cost to get started vaping?
A- Approximately $40. Starter kits start as low as $30 plus $6 for a bottle of eLiquid.

Q- How do I know when to replace my coil?
A- If you get a burnt popcorn taste, no flavor, or your liquid appears to be leaking then your coil may need to be replaced.

Q- What is in my Cool Vapes e-Liquid?
A- Cool Vapes brand e-Liquids are USA made with a 50/50 blend of Propylene Glycol (PG) and Vegetable Glycerin (VG). Nicotine maybe included or excluded. The exact recipe of any flavor is considered proprietary. However, if you have any allergy concerns you can contact our Customer Service team to get more information. 

Q- Can you make custom liquids for me?
A- Unfortunately not. With New FDA regulations in place we currently can not mix flavors. However, we do have a very wide variety of flavors to choose from.  

Q-What nicotine strength do I need?
A- There are a lot of factors that play into our staff recommending a nicotine strength. When buying Ejuice, if you are unsure of what nicotine strength to get ask one of our associates or call any of our three locations if you are ordering online. If calling our stores please have the device(s) you plan on using with you, we may need to ask questions in order to properly assist you.

Q- Which coils fit my tank/cartomizer/atomizer?
A- If you purchased your tank from us, you can visit the coil page, and find a description that will direct you to the exact coils needed for your tank.

Q- What Ohm/Resistance do I need?
A- This is based on your personal preference and the output voltage of your battery; If you are using a mechanical mod, stay above a .2ohm resistance. 

Q-What is your return policy?

A- YOU MUST CONTACT US THE DAY OF PURCHASE IF ANY DEFECTS ARE PRESENT! NO EXEPTIONS! This return policy covers manufacturer defects only.  We cannot return any tanks once ejuice has been introduced, as well as coils once ejuice is applied or taken out of packaging. please make sure you have your receipt and the box your device came in when returning. 


Q- How long do I charge my battery?
A- Most batteries will charge within 2 hours. Most chargers have an indication light that stays red while the battery is charging an turns green once the battery is charged.

Q- How do I fill my tank?
A- Each item fills differently based on the manufacturer and model. Some fill from the top, and some fill from the bottom. Some have a reservoir for liquid, and some do not.

Q- If I still have questions, where can I go to have them answered?
A- Our Customer Service team is available Monday-Saturday, 10am to 8pm to help you with any and all issues you may be having. You can contact us by calling 412-358-0200.

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